What do I need to do to attend a class using Microsoft Windows?|
What do I need to do to attend a class using Mac OS?
What do I need to do to attend a class using Solaris?
What do I need to do to attend a class using Linux?
What do I need to do to attend a class using Citrix?
Do I have to download software to attend a class?
Can I use 24hourstutor software for Windows if I am a restricted user running Windows NT, Windows 2000, or Windows XP?
What affects the performance of my class?
I have a high-speed Internet connection. Does that help?
What can I do to speed things up?
What's the difference between document sharing and application sharing?
What types of files or applications can I share?
Does everyone in a class need the file or application that I want to share?
How can I modify documents that I'm sharing?
Can I share more than one document or presentation at a time?
Can I save annotated documents or presentations and view them offline?
Can I save annotations made during application sharing or desktop sharing?
Can I show animations and slide transitions in presentations?
What happens if people in a class have displays of different sizes or resolutions?
Why do attendees sometimes see a yellow crosshatched pattern during application sharing?
Can I use my keyboard keys to remotely control an application that is running on a different platform?
I'm using a Mac, can I share a Keynote presentation?
Can I use Internet phone (VOIP) for audio in a class?
Why can't I bookmark some pages on my meeting service Web site?
How can I prevent uninvited attendees from joining my class?
Why don't email notifications show the class time in the attendee's time zone?
Can I use Mozilla's Firefox browser?
How come I can't join a class with Mozilla browser when it's supposed to be supported?
How can I get more information?
Do I need an internet video camera (webcam)?
1. What do I need to do to attend a class using Microsoft Windows?
Minimum requirements to attend fully interactive class using 24hourstutor software for Windows:
Windows 98, Me, NT, 2000, or XP
Intel x86 (Pentium 400MHZ +) or compatible processor
Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7, 7.x
56K or faster Internet connection
A localized version of Windows is required to host or attend fully interactive class on Asian versions of Meeting Center (Japanese, Korean, Traditional Chinese, and Simplified Chinese)
2. What do I need to do to attend a class using Mac OS?
Minimum requirements to attend fully interactive class using 24hourstutor software for Mac OS:
Mac OS 10.2.x or later
Internet Explorer 5.2 or Safari 1.1 or later
3. What do I need to do to attend a class using Solaris?
Minimum requirements to attend fully interactive class using 24hourstutor software for Solaris:
Solaris 8 or 9
Java Plug-In 1.3.1 or later
UltraSPARC or SPARC processor
512 MB RAM
Netscape 7, or Mozilla 1.6 or later
16-bit or better video display
56K or faster Internet connection
4. What do I need to do to attend a class using Linux?
Minimum requirements to attend fully interactive class using 24hourstutor software for Linux:
Red Hat Enterprise Linux , Red Hat Desktop, and SuSE Linux
Other Linux distributions may work if they are using:
Linux Kernel 2.4+
Java Plug-In 1.4.1 or later
Intel x86 (Pentium 400MHZ +) or compatible processor
128 MB RAM
Netscape 7 or Mozilla 1.6 or later
GNOME, KDE, or other compatible desktop manager
56K or faster Internet connection
5. What do I need to do to attend a class using Citrix?
Minimum requirements to attend fully interactive class using 24hourstutor software via Citrix:
Platforms supported: Windows XP SP1 and Windows 2000 SP4
Browsers supported: Internet Explorer 5 or higher, Mozilla 1.4.1 or higher, Netscape 4.7 or higher
6. Do I have to download software to attend a class?
To use all of the interactive features in a class, you must run 24hourstutor software on your computer. 24hourstutor software lets you or anyone in the class share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, our software automatically downloads and sets up 24hourstutor software for you. In fact, each time you participate in a class, 24hourstutor software maintains itself by checking for the latest version and automatically updating itself, as necessary.
For first-time users, the 24hourstutor software for Windows download is approximately 1.0 MB. 24hourstutor software then downloads only updated components as needed.
7. Can I use 24hourstutor software for Windows if I am a restricted user running Windows NT, Windows 2000, or Windows XP?
Yes, administrator privileges are not required to install 24hourstutor software
8. What affects the performance of my class?
Because Classes provide real-time collaboration and sharing over the Internet, performance depends on both the Internet itself and our service. We constantly monitors service and network performance, and continually enhances its infrastructure to keep our services highly available and reliable.
Some of the factors that affect performance are the following:
The speed of your computer's connection to the Internet
The performance of your Internet service provider
Overall Internet traffic on your routed connection to our server
Performance of firewall and proxy servers, if your computer is behind a company firewall
9. I have a high-speed Internet connection. Does that help?
Although you may have a high-speed connection to the Internet, there can often be congestion or packet loss on the Internet, between you and our servers on the 24hourstutor Interactive Network. You usually can't do much about such problems, other than to inform your network administrator or Internet service provider. Problems are often transient and resolve themselves over time. However, you should report serious, persistent problems. Of course, more bandwidth usually allows more throughput-but not always. For example, a clear 56K modem connection can perform well, while a congested "high speed" T1 connection can seem terrible. Furthermore, a good connection won't help an attendee in a class if the presenter has a poor connection. Thus, it's most critical that the presenter have a good connection.
10. What can I do to speed things up?
First, get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem, and T1 connections. Dial-up modems can do the job, but anything less than 56K is probably too slow. Even with a 56K modem, your actual connection speed may vary.
Next, try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.
Also make sure the presenter has a fast connection. It doesn't help if the attendees are all on T1 connections and the presenter is on a slow modem connection.
Finally, you can test your connection to determine what is causing the problem.
11. What's the difference between document sharing and application sharing?
Document sharing uses a printer driver to create an image of your document, which is then presented for review and markup in the 24hourstutor software content viewer. This image is much like a printed document or fax-that is , you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds.
On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.
12. What types of files or applications can I share?
You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. However, if you want to share a Web page with streaming content, you can use Web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.
13. Does everyone in a class need the file or application that I want to share?
No. Only the presenter in the class must have the file or application on his or her computer. Other attendees in the class need not have the file or application on their computers.
14. How can I modify documents that I'm sharing?
In document sharing, you can annotate documents, but not edit them, because the content is an image much like a PDF document or fax. However, you can use application sharing to edit documents as you share them in a class, and save the final version in the native application format. Application sharing lets all the attendees see the changes that you make, or edit the document themselves, if you grant them remote control.
15. Can I share more than one document or presentation at a time?
Yes, you can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because 24hourstutor software automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees.
16. Can I save annotated documents or presentations and view them offline?
Yes! To save any document or presentation in a file on your computer, choose Save on the File menu. To view the saved file offline, simply double-click it. The document or presentation appears in the Document Viewer, which is part of 24hourstutor software.
17. Can I save annotations made during application sharing or desktop sharing?
Yes. To do so, you can record your class. A recording captures all annotations and other actions that you make during application or desktop sharing.
18. Can I show animations and slide transitions in presentations?
Yes! If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animations and slide transitions by using application sharing to share your slide-authoring application, then open the slides in that application.
19. What happens if people in a class have displays of different sizes or resolutions?
In a class, all of the attendees' views automatically display the class content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow the presenter's mouse pointer. Thus, the presenter should always keep the mouse pointer near the content under discussion. For best results, the presenter should set his or her monitor to 800 x 600 pixels, because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel. For Mac OS, use the Monitors Control Panel.
20. Why do attendees sometimes see a yellow crosshatched pattern during application sharing?
The crosshatched pattern is the shadow of a dialog box or window that is in front of the shared application on the presenter's screen. Once the presenter closes this dialog box or window, the pattern no longer appears.
21. Can I use my keyboard keys to remotely control an application that is running on a different platform?
Yes. If you are remotely controlling a presenter's application, desktop, or Web browser and your computer's operating system is not the same as the presenter's, 24hourstutor software automatically maps your keyboard keys to the presenter's keys.
22. I'm using a Mac, can I share a Keynote presentation?
Currently, Our software does not support sharing Keynote presentations in its native format due to Apple's use of their Quartz technology. There are several alternatives that allow you to share a Keynote presentation. For static presentations, you can export your presentation to Adobe's PDF, and then share the PDF using document or application sharing. For presentations that use animations and transitions you can export your presentation to Apple's QuickTime format and then share the QuickTime using either document or application sharing.
23. Can I use Internet phone (VOIP) for audio in a class?
Yes, Internet phone-also called Internet telephony or voice over IP (VOIP)-is available. To use Internet phone, ensure that your computer has the following:
A supported sound card
Speakers or headphones
If your computer is running Microsoft Windows, you can determine whether it supports Internet phone by creating a short voice recording using Windows Sound Recorder. If the recording is successful, you can use Internet phone during a class.
To use Internet phone during a class, the class host must select Internet Phone under Teleconference when scheduling a class or starting an instant class. Once the class starts, the host can start the Internet phone conference by pointing to Internet Phone on the Tools menu, then choosing Start Conference. An invitation to join the conference then appears in the Meeting window for each attendee whose computer has a sound card.
24. Why can't I bookmark some pages on my meeting service Web site?
Your meeting service Web site dynamically generates many of its pages, which you cannot bookmark. Please bookmark only the home page.
25. How can I prevent uninvited attendees from joining my class?
The following are several ways that you can prevent uninvited attendees from joining a class:
Specify a password for your class. Your meeting service automatically includes the password for your class in an invitation email message to each invited attendee.
Schedule an unlisted class. On the Schedule a Meeting page, you can select the Unlisted meeting check box to prevent your class from appearing on the meeting calendar. Only attendees who have the meeting number can join the class.
Restrict access to your class. Once all invited attendees have joined the class, you can choose Restrict Access on the Meeting menu to prevent others from joining the class.
Expel any uninvited attendee from your class, by choosing Expel on the Participant menu.
26. Why don't email notifications show the class time in the attendee's time zone?
In email notifications, Class times automatically appear in the host's time zone. A host can change his or her time zone on the Preferences page. Although your meeting service cannot determine each attendee's time zone and adjust it automatically for each email notification, attendees can easily view class times in their time zones on your meeting service Web site by selecting a different time zone on the Preferences page.
27. Can I use Mozilla's Firefox browser?
Yes. Below are some helpful hints when using Firefox.
Users must have a version of the Java Runtime Environment (JRE) installed on their desktop.
On Windows, Firefox can be used with Sun's Java Runtime Environment (JRE). It can not be used with the Microsoft Java VM, as that can only be used with Internet Explorer. Versions of Sun's JRE older than 1.3.0_01 will not work.
28. How come I can't join a class with Mozilla browser when it's supposed to be supported?
If you are using Mozilla as your browser on a UNIX based operating system such as Solaris or Linux or Apple's Mac OS X platform, you will need to make sure that the Java plug-in is installed on your workstation. Mozilla does not ship with the Java Plug-In by default on these platforms. The following web sites provide instructions for the associated operating system:
On UNIX based systems, there is a symbolic link that is required. The example below is based on a Red Hat Linux environment:
29. How can I get more information?
If you have any questions that we did not answer here, please use the feedback form to send us your question.
30. Do I need an internet video camera (webcam)?
No, there is no need to for a webcam.